Terms & Conditions

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

We also accept payment by cheques made payable to North East Time Recorders Ltd. Please note orders will only be despatched when payment has cleared through our banking system.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule

We deliver your order right away. We will normally send your order to you overnight. This is subject to the time the order is received and current stock levels. If you require any urgent items please call our sales team on 0191 4144241 to check stock availability.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made VAT at the current rate is added.

Credit Card

Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. All of our products come with a manufacturer warranty as standard and we will deal with any issues within that period on your behalf.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0191 4144241 or fax us on 0191 4147978 or write to us at Factory Road Blaydon Tyne and Wear NE21 5RY United Kingdom

Privacy Policy

We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

We will always endeavour to send you your item correctly in the first instance, should an error occur with your order and that error is deemed to be our fault we will rectifiy situation as a matter of urgency. Should you incorrectly order an item or wish to return an item for whatever reason then authorisation must be obtained from us. All non faulty returns should be returned complete and in original undamaged packaging. We reserve the right to refuse returns that are not complete have unnacceptable packaging. We also reserve the right to charge for missing items and return carriage in some instances may be chargeable.

If you wish to cancel an order either before it is despatched or after you receive it the following terms apply.

PLEASE NOTE YOUR CANCELLATION RIGHTS EXPIRE 7 WORKING DAYS AFTER

YOU HAVE RECEIVED YOUR ITEMS

a. You request to cancel an order must be made in writing, verbal cancellations need to be confirmed in writing.

We will accept an email from the address used for the order.

b. We will reply to request for cancellation, you must keep this confirmation as evidence of our agreement to cancel.

c. You do not have to give a reason if you cancel your order.

d. You will be responsible for returning your order to us at your expense.

e. If you do not return the order we may arrange for collection. If so, we will deduct the costs of collection from your refund.

f. Please return the goods in the original condition you received the goods, unopened and unused.

g. We will refund you within 30 days of your notice of cancellation and or receipt of returned goods.

h. If there is no error made by us with your order, we will refund the cost of your order but not the charges for delivery of your order.

i. We will not refund you the cost of returning your order.

j. If your order is cancelled prior to despatch we will cancel the order without any charge.

Please note the regulations for Distance Selling relate to dealings with consumers and business to business transactions are not included. When you complete your order with us a contract between us will exist and your purchase is subject to our standard business to business terms and conditions; a full copy is available on request. As part of these terms we reserve the right charge a restocking fee for goods returned to us as detailed in our standard terms and conditions. The fee can be upto 30% depending on product and all return carriage costs are none refundable. In the event that your order qualified for free carriage we also reserve the right to deduct an amount of carriage from any refund issued to you.